These are sample terms.
Roomwell is a fictional business, so these terms show how a cleaning company could set out its bookings. They are not legal advice, and a real business writes its own.
Changing or cancelling a clean.
Tell us by phone or email, or through the contact page. We ask for at least 48 hours' notice before a visit, so we can offer the time to someone else (sample notice period).
Your 14 days to cancel.
If you book a clean for your home online or by phone, you can cancel within 14 days of booking, without giving a reason. Tell us in the same way.
If you want the clean sooner.
If you ask us to clean within those 14 days, we will ask you to confirm that request, and that you understand you lose the right to cancel once the clean has been fully carried out. If you cancel after we have started, you may have to pay for the work already done.
Sample terms, reviewed 2 November 2026.